Returns & Exchanges

Have your order number, item name, and a brief explanation ready. If the item arrived damaged or incorrect, photos can help our team understand what happened.

Contact our support team within the 30-day return or exchange window to begin. We will provide the appropriate instructions for your case.

Sipvexa offers returns free of charge within 30 days. There is no return shipping charge under this stated policy.

Keep the product and packaging together when possible until you receive instructions. This helps protect the item during transit and simplifies identification.

If you need an exchange, explain which item or variation you are requesting. Our team will help review the next steps.

Availability can affect how quickly a particular replacement option is arranged. We will communicate if an alternative resolution is needed.

Let us know as soon as possible if your order arrives damaged, incomplete, or different from what was confirmed.

Include photos where helpful, but do not discard the packaging before receiving instructions when the condition of the parcel may matter.

Follow the return guidance supplied by our team and package the item securely for transit. Use the designated shipping process where provided.

Keep any tracking or confirmation information until the return has been completed, so progress can be checked if necessary.

After the return or exchange is processed, you will receive the applicable outcome or next-step information. For refund-specific timing, refer to our Refund Policy page.

If you have not received an update or need clarification, our 24/7 support team can review the request.